This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website. Mount Hydra ("Mount Hydra", the "Company", "we", "us", "our") values the privacy of its service users and website visitors and is committed to protecting their personal information.
Introduction
This Privacy Policy (the "Policy") outlines how your personal information is collected, utilized, and shared when you visit and/or purchase from mounthydra.com (the "Site"), or directly from Mount Hydra without using the Site, as well as when you contact us and provide information either through the Site or by other means. The Site is not intended for children and individuals under the age of eighteen, and we do not knowingly collect data pertaining to children. Users of the Site and those submitting information to us confirm that they are eighteen years old or above.
Information We Collect
When you visit the Site or provide information, we automatically collect data about your device, including your browser, IP address, time zone, and some cookies on your device. Additionally, as you browse, we gather details on the web pages or products you view, the websites or search terms that referred you, and how you interact with the Site.
Personal Information
We collect personal information such as your name, email address, phone number, and company details when you engage in activities like registering on our site, subscribing to our newsletter, filling out a form, or other interactions.
Non-Personal Information
We collect non-personal information in aggregate form to track data such as the total number of visits to our website, the number of visitors to each page, and the domain names of our visitors' internet service providers. This aggregated, non-personally identifiable information helps us understand how visitors use our website so that we can improve our site and services.
Categories of Data
| Category | What it includes |
|---|---|
| Identity Data | First name, last name, username or similar identifier. |
| Contact Data | Billing address, email address, and telephone numbers. |
| Financial Data | Payment card details. |
| Transaction Data | Purchase details: name, addresses, payment info, email, and phone number. |
| Profile Data | Email, password, purchases, preferences, feedback, and survey responses. |
| Technical Data | IP address, login data, browser type and version, time zone setting, location, browser plug-ins, operating system, platform, and other device technology. |
| Usage Data | Information on how you use our site, products, and services. |
| Marketing and Communications Data | Your marketing preferences and communication preferences. |
Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. You can control non-essential cookies through the consent banner on the Site and through your browser settings. For full details, see our Cookie Policy.
Methods of Collection
- Direct Collection: Information you provide directly on our Site.
- Indirect Collection: Information we receive from other sources and combine with the information from our Site.
- Automatic Collection: Information logged automatically when you visit our Site, such as operating system type, browser type, pages viewed, and access times.
- Cookies: Information logged using cookies, small data files stored on your device that help provide a more personalized and interactive experience on our Site.
How We Use Your Information
- To personalize your experience and respond to your individual needs.
- To improve our website and services based on your feedback.
- To process transactions and provide customer support.
- To send periodic emails with updates, promotions, or other relevant information.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Trusted Third Parties: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving you, as long as these parties agree to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- With your consent: You may allow us to share personal data with others for their marketing uses, which will be subject to their privacy policies.
- In the event of a sale or transfer of all or part of our business or assets, including mergers, financing, acquisitions, or bankruptcy proceedings, we would require involved parties to treat personal data according to this Privacy Policy.
- For legal, protection, and safety purposes, including emergencies, protecting the safety of employees, agents, and customers, complying with laws, responding to lawful requests and legal processes, and protecting the rights and property of Mount Hydra, agents, customers, and others.
Use & Sharing of Personal Data
- To operate, maintain, and improve our websites, products, and services, and to optimize our site (for example, by generating analytics on how customers browse and interact with the site and evaluating the success of marketing campaigns).
- To respond to comments and questions and provide customer service.
- To send information such as confirmations, invoices, technical notices, notifications, updates, security alerts, and support and administrative messages.
- To offer targeted advertisements or marketing communications that may be of interest to you and to communicate about promotions, upcoming events, and other news related to our products and services and those of our selected partners.
- To link or combine user information with other personal data.
- To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
- To deliver products and services and fulfill orders placed through the site, including processing payment information, arranging shipping, and providing invoices and order confirmations.
Analytics, Advertising, and Session Replay
Subject to the cookie choice you make on this site, we use the following named third-party services to measure traffic, measure and target advertising, and diagnose usability problems:
| Google (Ads and Analytics) | Conversion measurement, audience building, and remarketing. Operated by Google LLC. |
| Meta Pixel | Conversion measurement and advertising audiences for Facebook and Instagram. Operated by Meta Platforms, Inc. |
| Microsoft Clarity | Anonymized session replay and heatmaps. Operated by Microsoft Corporation. |
These services may set their own cookies or similar identifiers and may collect your IP address, device and browser information, the pages you view, and the actions you take on this site. Microsoft Clarity additionally reconstructs a visual replay of your session, including scrolling and clicks, with text entered into form fields masked. Each provider processes this data under its own privacy policy and as an independent controller for its own tags.
If you decline non-essential cookies on this site, none of these services are loaded and none of this collection takes place. You can change that choice at any time using the Cookie settings link in the footer. You can also opt out of personalized advertising directly through Google Ads Settings, your Meta ad preferences, and your Microsoft privacy dashboard.
We do not sell your personal information. We do not transmit your name, email address, or order contents to these advertising and analytics providers from this website.
Service Providers
We may share personal data with third parties who assist us in our work. For example, we may use:
- HubSpot: As a CRM tool for defining, filtering, and storing customer data, and email marketing.
- Google: Tools including Analytics, Email, Blogger, Groups, and YouTube, for communication and learning from customer interactions.
- Facebook: For sharing company developments.
- Instagram: To share company updates.
- LinkedIn: For professional interactions and sharing company milestones or job postings.
- Twitter: For live updates and company developments.
Data Security
We use a variety of security measures to protect your personal information, including encrypted communications, secure servers, and regular security audits. We follow industry standards to protect Personal Data during transmission and once received. Access is limited to employees, agents, contractors, and third parties with a business need to know. We may share your data with Mount Hydra affiliates who adhere to this Privacy Policy. Although we take reasonable steps to secure your data, no system is 100% secure. Safeguarding your passwords and IDs is your responsibility.
Data Retention
We retain Personal Data only as long as necessary for our purposes, legal obligations, or reporting requirements. Retention considerations include data amount, nature, sensitivity, risk of harm, and legal requirements. You can request data deletion in some cases. We may anonymize data for indefinite research or statistical use without notice.
For EU Residents and GDPR
EU residents are subject to GDPR terms. The Company is responsible for your Personal Data. We process your data for contract performance, legitimate interests, legal obligations, consented processing, vital interests, or public tasks. Contact us for data access, correction, or deletion, or to withdraw consent. We ensure data protection by verifying identity and responding within one month, unless an extension is needed.
Social Media Widgets
Our site includes Social Media Features like Twitter and Facebook. These may collect your IP address and set cookies. Interactions are governed by the privacy policy of the respective provider.
Links to Other Websites
This Privacy Policy applies only to this Site. Linked sites have their own privacy policies, not reviewed or endorsed by Mount Hydra. Contact linked sites directly for their privacy practices.
Information Choices / Opting Out
You can withdraw consent to marketing communications anytime by contacting us. Opt-out instructions are in our marketing emails. Non-marketing emails about accounts and business dealings will still be sent. Opt-out requests must comply with legal or contractual requirements. Contact third parties directly to opt out of their communications.
Updating / Accessing / Correcting Personal Data
For changes to your Personal Data or to deactivate services, contact us at the information provided below.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Consent
By submitting your personal information or any other information to us and/or by using our Site, including data provided during registration, online ordering, or via other communication methods, you acknowledge and agree that we may collect, use, process, share, and transfer such personal and other information in accordance with this Privacy Policy. By accessing our Site and providing personal information, you consent to this Privacy Policy and our practices.
If you access the Site from outside the United States, please note that your communications will involve the transfer of information across international boundaries. By visiting our Site, you consent to these transfers.
If you do not consent to the terms of this Privacy Policy, we recommend refraining from using our Site and providing personal information, as we cannot offer our services without such consent.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.
Contact Us
For privacy practice inquiries, questions, rights exercise, or complaints, contact us via email at info@mounthydra.com.